FAQ
Last updated: February 2, 2026
General Questions
Q: Where do you ship?
A: We ship to addresses within the United States only. We do not currently offer international shipping or delivery to P.O. boxes or APO/FPO addresses.
Q: How much does shipping cost?
A: Orders totaling $89.99 or more qualify for free standard shipping. Orders under $89.99 have a flat shipping fee of $10.00.
Q: How long does it take to receive my order?
A: Orders are processed within 1 to 3 business days. After shipment, delivery takes approximately 3 to 5 business days. Total time from order placement to delivery is typically 4 to 8 business days.
Q: What carriers do you use?
A: We ship via USPS, UPS, FedEx, and select regional carriers depending on your location and order details.
Q: Will I receive tracking information?
A: Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.
Q: What if I need to change my shipping address?
A: Please contact us immediately if you need to update your address. Once an order has shipped, we may not be able to change the delivery address.
Payment Questions
Q: What payment methods do you accept?
A: We accept Visa and Mastercard.
Q: Are taxes included in the price?
A: Yes. All prices displayed on our website include applicable taxes. You will not be charged additional taxes at checkout.
Q: When will my payment be charged?
A: Your payment method is charged at the time you place your order.
Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: Who pays for return shipping?
A: For standard returns (change of mind, preference, etc.), the customer is responsible for return shipping costs. If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping.
Q: How long does it take to get a refund?
A: Refunds are processed within 10 business days after we receive and approve your returned item. Please allow additional time for your bank or credit card company to post the refund.
Q: Are original shipping fees refundable?
A: Original shipping fees are non-refundable unless the return is due to our error.
Q: Do you charge restocking fees?
A: No, we do not charge restocking fees.
Q: What items cannot be returned?
A: Items marked as "Final Sale" and custom-made or personalized products are not eligible for return.
Order Issues
Q: What if my item arrives damaged or is incorrect?
A: Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no cost to you, including return shipping.
Q: Can I cancel my order?
A: You may request to cancel your order before it ships by contacting us immediately. We cannot guarantee cancellation once processing has begun. Orders cannot be canceled after shipment; you may return the item per our Returns & Refund Policy.
Q: What if my order is delayed?
A: While we strive to meet delivery estimates, delays may occasionally occur due to carrier issues or other factors beyond our control. Please contact us if your order is significantly delayed, and we will assist in tracking it down.
Contact & Support
Q: How can I contact customer service?
A: You can reach us by email at info@furnhut.shop or by phone at +1 269-599-7433. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST).
Q: What are your customer service hours?
A: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST). We are closed on weekends and major U.S. holidays.
Contact Information:
Furnhut
394 Hilltop Lane,
Annapolis, Maryland 21403,
United States
Tel: +1 269-599-7433
E-mail: info@furnhut.shop
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)